Turning Guest Intelligence into Measureable Results

There’s no doubt about it; keeping up with what customers want is hard work! This session uses examples of best practice to show how leading organizations have successfully created a guest-centric culture, with remarkable business results.

Learn how to:

• Drive guest satisfaction
• Increase review volume
• Outperform your competitors
• Leverage online reviews to drive revenue growth
• Improve ranking on TripAdvisor and other review sites
• Use guest feedback to prioritize operational and service improvements

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