JivoChat Review – Unlimited Live Chat On WordPress & Omnichannel Customer Service https://youtu.be/TvMstgjiKRw
Since the recording of this video the free plan has dropped to 5 agents for life (down from 30!). But 5 support agents can do A LOT of customer service in a day, so the free plan is definitely still a great deal.
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Here’s what you’ll learn in the video. Click on the timestamp to jump to that part of the tutorial!
1:05 Creating free trial account
2:58 Sign up
4:30 Installation on WordPress
6:32 Setting the agent profile
8:18 Work in the app
9:02 Chat options
11:00 Adding new channels
11:26 Adding new agents
11:36 Steamless integrations
11:56 Setting the statuses
14:05 App settings
14:08 Setting the chat (channel)
15:31 Omnichannel settings (Facebook, messengers)
17:29 Triggers (Proactive messages)
19:52 Call back
21:17 Contact form
23:00 Integrations (for developers)
23:39 Design customization
25:34 Website visitors online
26:25 Plans comparing
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In this JivoChat review you’ll learn about a great tool that will help you connect with your customers using one unified inbox for email, website live chat and social channels.
The best part is, the free account has awesome features and allows you to have up to 30 agents engaging with your customers and prospects.
The Pro account is very affordable and piles on more great features.
Check out this tutorial if you want to more efficiently connect with your audience.
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